Onboarding and ID

Client onboarding and ID collection, without the paper chase

Invite a client with a secure link. They confirm their details, upload ID and accept your terms in the app, and you're told before any document expires.

Stow verify settings: the ID methods each entity type must provide

The problem

What gets in the way today

Documents chased over email

ID and documents are collected and sent over email, then saved wherever someone remembers.

IDs lapse without anyone noticing

An expired licence or passport turns up at review time, or not at all.

Consent is hard to evidence

Proving when a client accepted your terms means digging through old emails and PDFs.

The clients table in the Stow adviser portal with import and add-entity actions

How Stow handles it

From invite to signed in, in the app

Choose what each entity type must provide. Clients upload in the app, you confirm against your records, and expiries are flagged early.

  • Secure invite. Each client gets a secure link that expires after 72 hours.
  • Details confirmed. Clients confirm their name and date of birth against your records as they sign up.
  • Terms accepted, time-stamped. Your privacy policy and terms are accepted in the app and recorded for your files.

Why trust Stow

Secure by default

Consent on record

Clients accept your privacy policy and terms in the app, time-stamped for your files.

Encrypted throughout

Data is encrypted in transit and at rest, and nothing sensitive travels by email.

A full audit trail

See who viewed or changed what, and when, across your whole practice.

How Stow protects client data

FAQ

Common questions

What ID can we ask for?

You choose what each entity type must provide in the portal's verify settings, and clients upload it in the app.

How are expiring documents handled?

Stow flags ID before it expires, so you can ask for a new one ahead of time.

How long does an invite last?

Each invite is a secure link that expires after 72 hours.

Can we bring our existing clients across?

Yes. Import your book from a spreadsheet, then send each client a secure link.

Next step

See Stow with your own clients in mind

Tell us about your firm and we'll email you a time to walk through the app and portal.